Please use this form to file a complaint or comment about service you received or requested from an airline or ticket agent that does not relate to airline safety or security. This may include, but is not limited to, topics such as flight delays and cancellations, overbooking, disability, tarmac delays, baggage, discrimination, refunds, ticketing practices, family seating, frequent flyer programs, charter flights, privacy and air ambulance service.
The information that you provide in your complaint or comment form will be provided to the appropriate airline or ticket agent. More detailed information about DOT's complaint handling process, and other helpful information for air travelers is available here.
Read DOT's Airline Consumer Privacy Act Statement (5 U.S.C. § 552a).
Items marked with a * are required.
Check the box below if your complaint involves discrimination based on disability (mobility assistance, travel with a service animal, etc.), race, color, national origin, religion, sex (including gender identity and sexual orientation), or ancestry.
Sexual misconduct is a broad term. It encompasses any behavior or attempted behavior of a sexual nature that is committed without consent or with someone incapable of consent, or by force, intimidation, coercion, or manipulation. Sexual misconduct also includes physical or verbal advances or harassment of a sexual nature, or public indecent exposure.
If your complaint relates to or includes allegations of sexual misconduct please contact the FBI. Generally, a crime committed aboard an aircraft falls within the jurisdiction of the FBI. Separate from the FBI, the FAA also has the authority under 49 U.S.C. § 46318 to investigate incidents of sexual assault or threats of sexual assault – report such incidents to FAA.
DOT’s Office of Aviation Consumer Protection does not have the authority to conduct criminal investigations.
Please note that aviation safety and security complaints are not handled by DOT’s Office of Aviation Consumer Protection.
A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2105-0568. Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.
If you use the web complaint form above, we would welcome any comments that you may have about that process.
Please email any such comments to firstname.lastname@example.org.
(That address does not accept complaints about air service, only comments about the web complaint form process.)